PRIORITY SERVICES REGISTER

All energy suppliers have a priority services register. The Register is a free service to help people who have additional needs and is available to customers in England, Scotland and Wales. You can sign up by contacting your local network operator and energy supplier. All energy suppliers keep their own register and by signing up it lets your supplier know you may have additional needs or require extra free support. You may be eligible to register if you:

• have reached state pension age

• are disabled or have a long-term medical condition

• are recovering from an injury

• have a hearing or sight condition

• have a mental health condition

• are pregnant or have young children

• have extra communication needs

Watch this video to find out more. You may also be eligible for other reasons, for example if you need short-term support after being in hospital. It’s best to contact your network operator to check. And once you have registered, it’s important to keep your supplier or network operator updated if your circumstances change.

Check if you’re eligible and contact your energy supplier.

Power outages - who do you call

No power - who do you call. Most people in our area expect it to be Electricity North West, but there are other companies who are responsible for the supply of electricity in our area - we found this out when one of our board members did a recent check. To find out who you should call in an emergency here's the guidance:

This is the link re how to find your energy network operator https://www.energynetworks.org/customers/find-my-network-operator It can be obtained using your postcode or the Meter Point Admin Number (MPAN) from your bill, it will provide both electricity and gas when using your postcode. Maybe check in advance just in case......?

Just in case...power cuts

There's a lot of demand for heating at the moment and the utility companies have issued advice on what to do if there have to be planned power outages. Here's a very useful link for you:

https://www.enwl.co.uk/power-cuts/helpful-tips/